Create an FAQ Category
Categories help you group FAQ entries by topic. On an FAQ page, entries are displayed organised by their categories – for example "Shipping", "Payment", and "Returns".
Create a category
- In the Admin, navigate to FAQ Manager → Categories.
- Click Create in the top right.
- Fill in the form (fields described below).
- Click Save.
Field overview
General
| Field | Description |
|---|---|
| Title | Displayed as the category headline in the frontend. Example: "Shipping & Delivery" |
Settings
| Field | Description |
|---|---|
| Position | Determines sorting order in the Admin. Has no effect on the frontend. |
| Active | Controls whether the category and its entries are visible in the frontend. |
Pages & Entries
| Field | Description |
|---|---|
| Assigned pages | Link this category to one or more FAQ pages. |
| Assigned entries | Assign previously created FAQ entries to this category. |
SEO path
The SEO path for the category is generated automatically when saving. Select the desired sales channel to view the generated path. More information under SEO Paths.
SEO
| Field | Description |
|---|---|
| Meta title | Recommended: max. 50–60 characters. |
| Meta description | Recommended: 150–300 characters. |
| Keywords | Meta keywords are no longer used by Google. |
Category structure recommendations
Plan your FAQ structure before creating categories. A topic-based approach works well for most shops:
- Shipping & Delivery – delivery times, shipping costs, tracking
- Payment – payment methods, invoices, vouchers
- Returns & Complaints – return policy, exchanges, refunds
- Products & Orders – availability, configuration, order status
Next step: Create FAQ entries →
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