Integrate FAQs into Shopping Experiences

Note: Available from version 1.2.0

Provide your users with answers to their questions without interrupting the experience.

With this feature you can seamlessly integrate FAQs into your Shopping Experiences — for an intuitive and interactive experience.

It is possible to integrate selected questions into a Shopping Experience using a new element.

Here's how:

1. Open the Shopping Experience: Select the Shopping Experience into which you want to integrate the FAQ feature.
2. Add a text element: Place a text element at the desired position in your Shopping Experience.
3. Swap the element: Click the "Swap element" icon (top right) in the text element.

4. Select the FAQ Manager entries: In the following window, select the "FAQ Manager - Entries" element.
5. Adjust the settings: Open the element settings (gear icon) and enter a title.
6. Select questions: Choose the questions you want to display in your Shopping Experience. Important: Only active questions are displayed in the frontend.

More user-friendliness in just a few clicks:

• Intuitive operation: Users find answers to their questions directly within the Shopping Experience, without any tedious searching.
• Seamless experience: The integration of FAQs ensures a smooth and fluid flow.
• Increased satisfaction: Users appreciate the fast and straightforward assistance.

Further information:

• Shopware documentation: Shopping Experiences