Welcome to the FAQ Manager for Shopware 6!

With the FAQ Manager, you can create and maintain professional FAQ pages directly in the Shopware Admin – no technical knowledge required. Give your customers around-the-clock access to answers for frequently asked questions while reducing the workload on your customer service team.

What can the plugin do?

• Create and manage FAQ pages
• Create categories for structured content
• Maintain FAQ entries (questions & answers)
• Add FAQ pages to the shop navigation
• Integrate FAQs into Shopping Experiences
• Configure SEO settings per page, category, and entry
• Sitemap integration for better search engine indexing
• Sales channel control – display FAQs per shop
• Pagination for long FAQ lists (from version 2.4.0)
• Related entries – link similar questions (from version 2.4.0)
• Statistics dashboard – analyze views and usage (from version 2.4.0)

Plugin structure

The FAQ Manager works with three levels:

1. Pages – The top-level FAQ page that customers visit in the shop (e.g. /faq)
2. Categories – Thematic groups within a page (e.g. "Shipping", "Payment")
3. Entries – The individual questions and answers

Recommended setup flow:

1. Create an FAQ Entry – Add questions and answers
2. Create an FAQ Category – Group entries by topic
3. Create an FAQ Page – Assign categories and activate the page
4. Add an FAQ Page to Navigation – Make it visible in the shop

All chapters in this documentation

• Installation
• Create an FAQ page
• Create an FAQ category
• Create an FAQ entry
• Add FAQ page to navigation
• Integration into Shopping Experiences
• Pagination
• Sitemap integration
• SEO paths
• Indexing
• Sales channel selection
• Statistics dashboard
• Troubleshooting

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If you have any questions or issues, please contact us at support@fulltime-ecommerce.de.