Returns forecast – how it is calculated – Shopware 6
Forecast
The forecast estimates how many returns are expected in the next 7, 14 and 30 days.
How it is calculated
The basis is a weighted moving average over the analysis period. More recent data is weighted more heavily, so current trends have more impact than long-past outliers. From the historical order and return volume the expected amount for each time horizon is extrapolated.
Each forecast also includes a confidence value that increases with the data basis – the more reliable orders, the higher the significance.
Minimum orders
A product only receives a forecast if it has at least the configured number of orders in the analysis period (default: 20, configurable in the configuration).
With very few orders a forecast would not be statistically reliable – "1 return out of 1 order = 100 %" is not a meaningful basis. Such products are therefore deliberately skipped.
Why is my forecast box empty?
This is usually not a bug but has one of the following reasons:
- No product reaches the minimum orders. Temporarily lower the threshold in the settings or wait until enough order history is available.
- The expected returns round to 0. If orders are thinly spread over a long period, the expected amount in the 30-day window can be below 1. The box then shows the hint text instead of "0 expected returns".
- It has not been calculated yet. Trigger Recalculate in the dashboard or wait for the nightly task.
In a shop with sufficient order and return volume the box fills automatically with meaningful values.
Next steps
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