Welcome to Retouren Prognose for Shopware 6!

Retouren Prognose automatically analyses your returns and shows which products come back more often than average. Instead of gut feeling you get a clear risk rating per product – and with the optional AI you also understand why items are returned.

What can the plugin do?

• Automatic analysis — a scheduled background task recalculates your return rates regularly, with no manual work
• Risk score per product — every product is classified as green, yellow or red
• Forecast, not a snapshot — a weighted moving average smooths outliers and reveals trends
• Dashboard & reports — key figures, rankings and analyses right inside the administration, including CSV export
• Customer segment analysis — return rates per customer group, optionally with high-risk customers
• Return reasons — structured evaluation of return reasons as a distribution and top products per reason
• Email notification — get notified when products drop into the red class
• AI classification of return reasons (optional) — an AI (Anthropic Claude or OpenAI) automatically assigns free-text return reasons to categories

Privacy & control

• Shopware 6 native – the core analysis runs without external services.
• The AI is optional and off by default. Only when enabled are anonymised product texts only sent to the provider – no personal data.
• Cost control: max. 50 entries per run.

Recommended first-time setup

1. Install the plugin
2. Configure it – review thresholds, cost per return and schedule
3. Check the dashboard – get an overview of return rates and risk products
4. Optional: set up the AI classification

All chapters of this documentation

• Installation
• Configuration
• Dashboard
• Product analysis & risk score
• Customer segments
• Return reasons
• Forecast
• AI classification of return reasons
• Email notification
• Troubleshooting
• Changelog

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If you have any questions or issues, feel free to contact us at support@fulltime-ecommerce.de.