Configuration

You reach the settings via the Settings tab in the plugin (Orders → Returns Analysis → Settings) or via Settings → Extensions → Retouren Prognose.

Risk score thresholds

Define the return rate at which a product moves into the yellow or red class.

Setting	Meaning	Default
Yellow threshold	From this return rate (%) a product counts as "medium risk"	15 %
Red threshold	From this return rate (%) a product counts as "high risk"	35 %

The yellow value must be lower than the red value – the plugin prevents invalid combinations automatically.

Cost & analysis

Setting	Meaning	Default
Cost per return	Calculatory amount per return for the estimated return costs on the dashboard	12
Analysis period (days)	Time window over which orders and returns are evaluated	365
Minimum orders for forecast	From how many orders a product receives a forecast (statistical reliability)	20

Products with fewer orders than the minimum deliberately receive no forecast – with very few orders predictions would not be statistically reliable. See Forecast for details.

Customer segment analysis

Setting	Meaning	Default
High-risk customer threshold	From this individual return rate (%) a customer counts as high risk	50 %
Minimum orders for customer risk	From how many orders a customer is evaluated	5

Automatic recalculation (scheduled task)

Setting	Meaning	Default
Time of the daily calculation	When the background task recalculates the analysis	02:00

The task recalculates the analysis, updates the forecasts, classifies – if enabled – free-text return reasons via AI and sends the email report if configured.