Statistics Dashboard

Note: Available from version 2.4.0

The statistics dashboard gives you an overview of how your FAQ content is being used by customers. At a glance, you can see which questions are viewed most frequently – and where gaps in your FAQ offering may exist.

Open the dashboard

1. In the Admin, navigate to FAQ Manager → Statistics.
2. The dashboard opens and displays the current analytics.

Available metrics

Select a time period

Use the time period filter in the top right of the dashboard to adjust the evaluation period:

• Last 7 days
• Last 30 days
• Last 90 days
• Custom period

Practical uses

• Identify gaps: If a topic is viewed particularly often, customers are clearly searching for answers there – check whether the existing answers are sufficient.
• Identify irrelevant content: Entries with very few views may not be relevant and can be revised or removed.
• Spot seasonal trends: Use the time period filter to see whether certain questions are asked more frequently at specific times of year (e.g. shipping questions before Christmas).