Troubleshooting

Common Issues

Plugin Not Displayed

Problem: Service Center link does not appear in the frontend

Solution:

1. Clear cache: bin/console cache:clear
2. Check plugin status: Administration → Extensions
3. Check template inheritance
4. Check for JavaScript errors in the browser console

Emails Not Being Sent

Problem: Customers do not receive notifications

Solution:

1. Check SMTP settings
2. Flush mail queue: bin/console messenger:consume
3. Analyze log files: var/log/
4. Send a test email

Categories Not Displayed

Problem: Categories not visible in the frontend

Solution:

1. Check category status (Active/Inactive)
2. Clear cache
3. Check database migration
4. Check file permissions for category files

Performance Issues

Problem: Slow loading times in the Service Center

Solution:

1. Check database indexes
2. Optimize cache configuration
3. Image optimization
4. Consider CDN integration

Enable Debug Mode

# Edit .env file
APP_ENV=dev

# Display debug information
bin/console debug:container futi

Log Files

Relevant log files for debugging:

• var/log/dev.log - General development logs
• var/log/prod.log - Production logs
• var/log/shopware.log - Shopware-specific logs