Administration
Category Management
Administration → Catalogues → Customer Service Categories
Create a New Category
- Click "New Category"
- Enter name and description
- Select icon from the predefined set
- Set color using the color picker
- Define sort order
- Activate status
- Save
Edit Categories
- Inline editing in list view
- Detail view for comprehensive changes
- Bulk actions for multiple categories
- Live preview of changes
Ticket Management
Administration → Customers → Service Tickets
Processing a Ticket
- Select ticket from list
- Change status (Open → In Progress → Resolved)
- Adjust priority
- Compose a reply
- Add internal notes
- Assign ticket to a staff member
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Support
Rented Plugins (Shopware Store)
For support with plugins rented from the Shopware Store, please open a support ticket in your Shopware account.
Create Shopware Ticket