Configuration
Plugin Settings
The plugin can be configured via the Shopware Administration:
Administration → Extensions → My Extensions → Customer Service Center → Configure
Basic Configuration
Email Settings
- SMTP configuration for notifications
- Customize email templates
- Define sender addresses
Ticket System
- Set default priority
- Automatic ticket assignment
- Define escalation rules
Category Settings
- Create default categories
- Set color scheme
- Configure icon set
Advanced Settings
Integration Settings
- FAQ plugin connection (more information: FAQ Integration)
Performance Optimization
- Cache settings
- Indexing options
- Database optimization
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Support
Rented Plugins (Shopware Store)
For support with plugins rented from the Shopware Store, please open a support ticket in your Shopware account.
Create Shopware Ticket