Email System
Automatic Notifications
Customer Notifications
- Ticket created - Confirmation with ticket number
- Status changed - Updates during processing
- New reply - Notification of a support response
- Ticket resolved - Closure notification
- Reminders - After extended inactivity
Admin Notifications
- New ticket - Immediate notification of new requests
- Escalation - For critical or overdue tickets
- Customer feedback - On ratings or complaints
Email Templates
All email templates are fully customizable:
- HTML and plain text versions
- Multi-language support
- Variable placeholders (name, ticket number, etc.)
- Corporate design integration
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Support
Rented Plugins (Shopware Store)
For support with plugins rented from the Shopware Store, please open a support ticket in your Shopware account.
Create Shopware Ticket