Troubleshooting

The bar doesn't appear at all

Check the following in order:

• Is the plugin activated under Extensions → My extensions?
• Is the "Bar active" setting enabled in the Configuration?
• Is the threshold greater than 0? At 0 the bar is intentionally not rendered (see Threshold)
• Is the respective display location ("Show on cart page" or "Show in mini cart") enabled?
• Was the cache cleared after the configuration change?

bin/console cache:clear

• Does another plugin or a custom theme override the same Twig blocks as storefront/page/checkout/cart/index.html.twig or storefront/component/checkout/offcanvas-cart.html.twig? Depending on plugin priority, this can override the Free Shipping Bar's override. If so, check whether your theme also customizes these templates, and include storefront/component/futi/shipping-bar.html.twig manually if needed.

The bar shows 100% but shipping costs are still charged

The plugin does not calculate shipping costs — it only displays the configured threshold. If shipping costs still appear at checkout despite the bar showing "reached", either the matching free-shipping rule is missing in the shop, or its threshold diverges from the plugin's value. Check the price matrix of the relevant shipping method or its associated Rule Builder rule and match the amount against the plugin setting (see Threshold).

The amount is shown in the wrong currency or format

The amount is formatted with the |currency Twig filter and therefore automatically follows the currency and number formatting of the currently active sales channel. If a channel shows an incorrect amount, check that channel's currency setting as well as the threshold configured per sales channel.

A changed text doesn't appear

• Check that you edited the correct snippet set and language (see Customizing texts)
• Clear the cache afterward
• Check that the %amount% placeholder is still present in the text — without it, only the amount is missing, the rest of the text still displays

The bar color isn't applied

The fill color is set as an inline style from the "Bar color" setting. If a different color still appears, your own theme CSS is likely overriding the .futi-shipping-bar__fill class with higher specificity or !important. See Styling for details and solutions.

Still stuck? Write to us at support@fulltime-ecommerce.de.