Technische Details

FutiCustomerServiceCenter/├── src/
│   ├── Core/
│   │   ├── Content/ # Entitäten und Definitionen│   │   │   ├── Ticket/ # Ticket-System│   │   │   ├── Category/ # Kategorien-Management│   │   │   ├── TicketMessage/ # Nachrichten-System│   │   │   └── MailTemplate/ # E-Mail-Templates│   │   └── Api/ # REST API Endpoints│   ├── Service/ # Business Logic│   │   ├── NotificationService.php
│   │   └── FaqIntegrationService.php
│   ├── Storefront/ # Frontend Controller│   │   └── Controller/
│   └── Resources/
│       ├── views/ # Twig Templates│       ├── app/ # JavaScript/CSS│       ├── config/ # Konfiguration│       └── snippet/ # Übersetzungen


CREATE TABLE `futi_customer_service_ticket` (
  `id` BINARY(16) NOT NULL,
  `ticket_number` VARCHAR(255) NOT NULL,
  `subject` VARCHAR(255) NOT NULL,
  `description` LONGTEXT,
  `status` VARCHAR(50) DEFAULT 'open',
  `priority` VARCHAR(50) DEFAULT 'normal',
  `customer_id` BINARY(16),
  `category_id` BINARY(16),
  `assigned_user_id` BINARY(16),
  `order_id` BINARY(16),
  `created_at` DATETIME(3) NOT NULL,
  `updated_at` DATETIME(3),
  PRIMARY KEY (`id`)
);


CREATE TABLE `futi_customer_service_category` (
  `id` BINARY(16) NOT NULL,
  `name` VARCHAR(255) NOT NULL,
  `description` LONGTEXT,
  `color` VARCHAR(7),
  `icon` VARCHAR(100),
  `sort_order` INT DEFAULT 0,
  `active` TINYINT(1) DEFAULT 1,
  `created_at` DATETIME(3) NOT NULL,
  `updated_at` DATETIME(3),
  PRIMARY KEY (`id`)
);

# Tickets abrufen
GET /store-api/futi/service-center/tickets

# Ticket erstellen
POST /store-api/futi/service-center/tickets
{
  "subject": "Mein Problem",
  "description": "Beschreibung...",
  "categoryId": "category-uuid",
  "priority": "normal"
}

# Ticket-Details
GET /store-api/futi/service-center/tickets/{ticketId}

# Nachricht hinzufügen
POST /store-api/futi/service-center/tickets/{ticketId}/messages
{
  "message": "Meine Antwort..."
}

// Event-Listener Beispielclass TicketStatusChangedListener
{
    public function onTicketStatusChanged(TicketStatusChangedEvent $event): void    {
        $ticket = $event->getTicket();        
        $oldStatus = $event->getOldStatus();        
        $newStatus = $event->getNewStatus();        
        // Custom Logic hier    
    }
}